Terms of sales

Terms of sales

PRODUCT INFORMATION
Photographs of the products are not contractual.
The descriptions and colors of the products in our Internet catalog are given for information only and may differ slightly from the model displayed.

Photographs, texts: despite our desire to be the most precise and to respect the reality of the products as well as possible, it may happen that a description error appears on a product.
We undertake to correct it as soon as possible.


Our products comply with current French legislation.
Our responsibility cannot be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It is up to the customer to check with local authorities the possibilities of importing the products which he intends to order.
We can provide any details the buyer would need in order to verify this compliance.


SHIPPING AND PACKING COSTS
Shipping and packaging costs are a flat rate of 25 euros for France, 35 euros for Europe and USD 45 for USA as long as we are shipping through the French Post Office (LA Poste) and the American Post Office (USPS).
However we can use the customer shipping account upon request and then, there will be no shipping fees.


DELIVERY / ETA
The ETA includes the time of manufacture, preparation of the order and the time of routing of the goods.


It depends on :
- The country of delivery 
- The size of the order
- Other pending orders


PAYMENTS
Accepted methods of payment:
Paypal: we will add a 4% fee.
Credit Card
Bank transfer
Check : only for French customers


WITHDRAWAL PERIOD - RETURNS - TERMS
Any modification of the order should be made before payment.

Returns are only allowed in case of damage during transportation and the client should send us pictures of the damages before sending the pieces back.
No refund will be made but we will send a replacement piece or give a credit on next order.

RESPONSIBILITY
by Johanne cannot be held liable for damages of any kind, whether tangible or intangible, which may result from the improper use of the products sold.